CANCELLATION AND REFUND POLICY

Effective Date:  August 2025

1. Cancellation Policy

We understand that plans can change. You may cancel your booking as follows:

- Free Cancellation:

  If you cancel your booking more than 2 days before your scheduled check-in date, you will receive a full refund credited to your Urbanova wallet for future use within the app.

- Cancellation within 2 Days:

   If you cancel your booking within 2 days (48 hours)of your scheduled check-in date, a 20% cancellation fee will be deducted from your total booking amount. The remaining 80% will be credited to your Urbanova wallet for future use within the app.

2. Refund Process

Refunds are typically credited to your Urbanova wallet. In certain cases, such as service errors or failed bookings, you may request a refund to your original payment method.

3. Exceptions

Certain bookings—such as last-minute reservations or non-refundable listings—may not qualify for refunds. These exceptions will be clearly stated during the booking process.

4. Refund Timeline

Approved refunds are processed within 3–5 business days. If delays occur, our support team will notify you and provide updates.

5. Contact Us

If you have any questions regarding our cancellation and refund policy, please contact us at: 

Email: Urbanova.app@gmail.com